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How sinar456 Handles Your Personal Information

Your account data — from registration details to wallet activity through DANA, OVO, and GoPay — is handled with clear rules on what we collect, why we keep it, and how long it stays.

Account data protectionDANA, OVO, GoPay wallet contextIndonesia-region scopeData retention rulesYour access rights
sinar456 How sinar456 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have questions about what data we hold, want to correct something on your account, or need to request deletion, our support team handles privacy requests directly. Reach out through any of the channels below and mention that your query is a privacy or data request so it gets routed to the right team without delay.

Live Chat Open the chat widget from your account dashboard. State your request as a privacy query and our team will confirm receipt and next steps within the same session where possible.
Email Support Send your data request to our support email address listed in your account settings. Include your registered email and wallet type — DANA, OVO, or GoPay — for faster account matching.
Account Help Centre Log in to your account, navigate to Settings, then select Privacy and Data. From there you can submit a formal data access or deletion request directly through your account portal.
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

Every layer of your account — from your initial login to your GoPay withdrawal confirmation — runs over an encrypted connection. We apply access controls so that only the systems and staff with a clear operational reason can view your account records. Here is how we approach the four areas that matter most to your privacy.

Account Security Login sessions are verified via OTP sent to your registered number. Unusual access attempts — such as a new device or an unrecognised IP — trigger an additional verification step before the account opens.
Cookie Use We use session cookies to keep you logged in across lobby pages and analytics cookies to understand which sections get the most use. You can block non-essential cookies in your browser without affecting your account login.
Data Retention Active account data is retained while your account is open. After closure, we keep records only for the period required under applicable regulations, after which personal identifiers are removed from our active systems.
Your Access Rights You can request a copy of your personal data, ask us to correct inaccurate details, or request deletion of data we are not legally required to retain — all via live chat or the Privacy section of your account settings.

Common Questions About Your Data and Rights

These are the privacy questions we hear most often from account holders in Indonesia. If your question is not covered here, use the live chat or email channel listed above and specify it as a privacy matter.

We collect your name, email, phone number, date of birth, and the e-wallet identifier — DANA, OVO, or GoPay — you link to your account. Device and session data is also logged at login.

We share data only with payment processors needed to complete your transaction and with service providers under strict data agreements. We do not sell your personal information to any third party.

Log in, go to Settings, then Privacy and Data, and submit a data access request. Alternatively, contact us via live chat or email and we will process your request in line with applicable requirements.

Yes. Where we are not legally required to retain your records, we will delete your personal data after account closure. Submit your request through the Privacy section of your account settings or via email support.

Transaction references, wallet identifiers, and amounts are stored for account ledger matching and audit purposes. This data is not shared beyond the processor needed to complete or verify the specific transaction.

We retain records for the period required under applicable regulations after your account closes. Once that period passes, personal identifiers are removed from our active systems in line with our retention schedule.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.